>Now, given the person at my company who used this meant Continuous Service, but… Combined with El 3atal’s post, maybe Contentious Service is more apt? When I tried to point out the error, I found that most people don’t seem to know what the word means. So, for those who may not be familiar with this term:
1. tending to argument or strife; quarrelsome: a contentious crew.
2. causing, involving, or characterized by argument or controversy: contentious issues.
3. Law. pertaining to causes between contending parties.
So, maybe after all people are competing for this award when on the front lines of customer service :).